Terms of Use

Welcome to The Collar Club Grocer, your one-stop shop for all your pet's needs!

By accessing and using our website, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully before placing an order.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as modified.

Who We Are
We are The Collar Club Grocer ("The Company .", or the “Company”), trading as the Site, company registered under UEN : 202333508D.

You must be at least 18 years old and have the legal capacity to enter into contracts.
By using our website, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to abide by all applicable laws and regulations. 

Product Information
While we make every effort to provide accurate and current information about our products, we do not guarantee the reliability, completeness, or accuracy of product descriptions, images, or content on our site. We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice. It is important to note that the material on this site is for general information only, and reliance on it should be done at your own risk.

Historical information provided on this site is not current and is intended solely for reference. We reserve the right to modify the site's contents at any time, with no obligation to update any information. You are responsible for monitoring changes to our site.

Orders and Acceptance
All prices are listed in Singapore Dollar "$" and may change without notice. You are responsible for paying all applicable taxes and shipping charges. We reserve the right to correct errors in pricing or product information at any time.

By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders, including those with incorrect prices or product descriptions. Prices are subject to change without notice, and we are not liable for pricing errors.

Upon receiving your order, we will send an order confirmation email. Please note that this confirmation does not guarantee order acceptance. Acceptance and your estimated delivery date will be confirmed by email after your payment is processed.

Pricing and Payment
All prices are presented in Singapore Dollar "$" and are subject to change without notice. You are responsible for covering all applicable taxes and shipping charges. We retain the right to rectify any errors in pricing or product information at any given time.

By placing an order through our website, you are agreeing to provide accurate and complete information. We hold the right to decline or cancel any orders, including those with inaccurate prices or product descriptions. Prices are subject to change without notice, and we are not accountable for errors in pricing.

An order confirmation email will be sent once your order is received, but this does not guarantee the acceptance of your order. Acceptance and the estimated delivery date will be confirmed by email after the successful processing of your payment. 

Shipping and Delivery
We offer various shipping options at different rates. Please see our shipping policy for details. We are not responsible for delays in shipping caused by factors beyond our control, such as weather or carrier delays.

You are responsible for providing accurate shipping information. We are not responsible for lost or undelivered packages due to incorrect information.

Returns and Exchanges
Due to health and safety issues, we are not able to accept returns or exchanges for items sold.Please see our return policy for details before making a purchase.
You are responsible for the cost of return shipping. Refunds will be issued to your original payment method.

Warranties and Disclaimers
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products. You agree to use our website at your own risk. In no event shall our liability exceed the total amount paid by you for the products or services in question.

In no case shall The Collar Club Grocer, The Collar Club Group, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

You agree to indemnify, defend and hold harmless Shop Vanillapup and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of The Collar Club Grocer or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore

Entire Agreement
These Terms constitute the entire agreement between you and us with respect to your use of our website.

Any prior or contemporaneous agreements, representations, or understandings are superseded by these Terms. 

Contact Information
If you have any questions about these Terms, please contact us at info@thecollarclubgrocer.com