We only accept returns and exchanges under the following circumstances: 

1. Incorrect or Defective Items:

If you have received an incorrect or defective item, we are happy to facilitate an exchange. Please follow these steps:

1. Please contact us via WhatsApp at 8768 3484 or email us at hello@thecollarclubgrocer.com within 24 hours after successful delivery.
2. Please provide us the order number and a clear photograph of the defect(s), with detailed description.
3. Ensure the item is in its original condition with all original tags and packaging intact. Please inspect the product before removing any tags, as we are unable to assist if the product's unused status cannot be verified.
4. We will get in touch with you shortly to facilitate any exchanges or refunds.

Please note that : No exchanges, returns, or refunds will be entertained after the mentioned specified duration. Also, no exchanges, returns, or refunds will not be offered if we find that the product, its tags, or packaging has been damaged or tampered with by the customer or their pet. 

2. Size Exchange:

We do accept size exchanges, customers can either: 

1. Visit our outlet at Northshore Punggol 
   from  Mon - Sat : 9am – 530pm ; Sun & PH : Closed 
   
   
2. Arrange for the return delivery and the delivery of the new exchanged item at the client's own expense

Be sure to check your order details (type, size, color, quantity) before completing the checkout. If you need assistance with sizing, feel free to chat with us! Alternative, you may visit out Northshore Outlet for trying too. 

Size exchange requests can be made within 7 calendar days of receiving the item. To initiate this request, please contact us.

Exchanges are subject to the following conditions:

• The item must be in original condition and packaging (no scratches, tears, fur, stains, or damage) with tags intact.
• Exchanges must be made within 7 days after we get in touch with you.
• The item must be received by us within 14 calendar days from the date you received it.
• Exchanges or returns are not applicable for items sold on clearance, preordered, made-to-order, or customized.
• Food, beds, treats, supplements, and nappies are non-exchangeable and refundable for hygiene and safety reasons.

Please note that: Exchanges can only be processed at our Northshore Punggol Outlet; River Valley Outlet does not currently provide exchange services. 

More Questions? 

Feel Free to us contact us at hello@thecollarclubgrocer.com or drop us a text via WhatsApp. 

Cheers! :)